DueBeam

Support

Help with reminders, imports, and purchases

DueBeam works without an account and keeps charge content on your device. Start with the paths below when something does not look right.

Reminder did not arriveCheck permission and scheduling status. Restore DueBeam ProUse the Apple ID that made the purchase. Delete an accountCloud account and local data are separate. Privacy detailsSee what stays local and what an optional account uses.

Reminder troubleshooting

  1. Open DueBeam > My > Notifications and confirm notification permission is enabled.
  2. Open the charge item and confirm it is active, has a future charge date, and has at least one reminder rule.
  3. Use My > Data > Export Diagnostics if support asks for scheduling status.

The diagnostic export excludes merchant names, amounts, notes, OCR text, screenshots, email addresses and local record identifiers.

Purchase and restoration

DueBeam Pro is a one-time App Store purchase, not an auto-renewable subscription. To restore it, open My > DueBeam Pro > Restore Purchase while signed into the Apple ID that made the purchase.

Do not email payment-card details or a complete App Store receipt.

中文支援

DueBeam 無需登入即可使用，扣款內容預設留在本機。提醒未送達時，請先前往「我的 > 通知」檢查權限，再確認項目仍在啟用中並設有提醒規則。

永久版可在「我的 > DueBeam Pro > 恢復購買」重新驗證。請勿傳送完整信用卡資料、密碼、驗證碼或未遮擋的真實帳單。

Contact / 聯絡 zz635827087@qq.com